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March 9, 2018 Wireless Carrier Subpoena Info

If you have reached this page, it is likely because you received a letter regarding a subpoena issued to your wireless carrier for certain information related to your account.

First and foremost, you’re not in any sort of trouble. Don’t worry! I also did not draft the letter or send you the letter – your  carrier did to notify you of the subpoena. I apologize if your carrier did not provide more details and/or if it caused you any concern.

Second, I want to make clear that we’re not requesting your phone records or logs — we’re only requesting the name/address associated with a particular number on your account (which should be listed in the letter under “Target number” or “Account”).

Here is why: a couple of years ago, on behalf of Christy Griffith (my client), I filed a class action against a company named ContextMedia, which was allegedly sending nutrition tips (beginning with “CMH TIPS”) to people after those people had replied “stop” to one of the text messages.

The texts would have been between July 2015 and March 2016. People often initially subscribed to these messages after seeing an advertisement on a waiting room screen in a doctor’s office or hospital, and the advertisement may have been under the name of Diabetes Health Network.

We’ve recently agreed to settle the lawsuit, but as part of any class action settlement, the parties are required to give notice to class members. I’m sure you’ve seen these notices before — you get a post card that explains your rights and how to file a claim against the settlement.

However, the only information we have on class members is their phone numbers, which is not enough for us to be able to provide notice.

As a result, to get from a list of telephone numbers to working mailing addresses, we had to issue subpoenas to the major carriers to identify the owners of the numbers on the list so we’re able to provide them notice.

The number listed on the letter you received was on the list of telephone numbers of people who were sent these nutrition tips text messages after trying to stop the messages. This makes the user of that telephone number a class member. As such, we need to provide the aforementioned notice to that person.

If you’re comfortable with what I’m telling you, if you can send me a follow up email with the telephone number, and the first and last name and mailing address of the person on your account who uses that telephone number (which very well might be you), that would be much appreciated.


June 13, 2016 PSA: There is no right to use an autodialer

A few weeks ago, Congress held hearings on whether or not the TCPA (the law that protects you from getting even more spam calls than you already get) needs to be amended because it’s too tough on big businesses. You heard that right: Congress can’t hold hearings on a Supreme Court nominee, or do much else, but they can hold hearings on whether or not to open up your cell phone to more spam.

The main lines of attack were predictable:

  • “This violates our first amendment rights.”
  • “It’s not fair we get sued for calling reassigned numbers. How should we know?”
  • “Class actions are scary and damages add up, so rather than fight, we settle.”

Missing from this discussion, however, is that the TCPA does not prohibit all unsolicited calls to telephones. The TCPA prohibits telemarketing calls to landlines using a prerecorded voice, and calls to cellular telephones using an autodialer or a prerecorded voice, without express consent.

What this means is that if a company wants to call you with their iPhone, or with their rotary phone, or with any standard desk phone, it can do so. All the law prohibits is calls using a prerecorded voice or equipment that can automatically dial telephone numbers.

When you understand that, Big Corporate’s arguments above all get kind of silly.

  • “The TCPA violates our first amendment right to make calls using an autodialer.”
  • “It’s not fair we get sued for calling reassigned numbers. How should we know? Our autodialer doesn’t tell us.”
  • “Class actions are scary and damages add up, so rather than fight, we settle. Because we used an autodialer and broke the law; otherwise, we’d show we didn’t use an autodialer, and would not have to settle.”

What Big Corporate’s arguments really amount to is “we want to eat our cake and have it too.” Big Corporate wants to use an autodialer which makes it easier for Big Corporate to hound you into purchasing its products, paying a debt, or paying someone else’s debt, but it does not want to deal with the risks that come with that convenience. Instead, it wants you to pay for their convenience in the form of increased invasions of your privacy, increased nuisance telephone calls, and usage of your cell phone minutes.

Instead of “If I want to use an autodialer, these are the risks I face, and here’s how I do it right” Big Corporate would rather say “If I want to use an autodialer, these are the risks consumers face, but it doesn’t matter, because they can’t do anything if I do it wrong.”

So the next time you hear Big Corporate or one of its sympathizers say how unfair the TCPA is, kindly remind them that they can avoid the TCPA altogether if they’d just stop using an autodialer.

June 12, 2016 A (Quick) Defense of Class Actions

In response to an advertisement I ran on Facebook seeking Plaintiffs for a potential class action, an individual wrote a comment parroting the typical line of attacks on class actions: “You’ll get pennies, and the lawyers will get rich.”

I completely understand why this is the perception, but I also think it is important to clarify and explain the class action mechanism, and why lawyers often receive quite a bit of money relative to an individual class member. I think this is important to clarify because, when you think about it, the class action mechanic is one of the last and most valuable tools consumers have to fight back against corporate abuses.

With that said, what follows is my (slightly edited) explanation on Facebook.

Take a hypothetical case where Company A breaks the law with respect to 1 million people, causing $100 in damages to each person.

Each person can choose to sue on their own for $100. But who would do that? Would you sue over $100? As Judge Posner once said, “Only a lunatic or a fanatic sues for $30.” The same logic arguably applies at $100, or $500, or even $1000.

This is because most lawyers will not take a case on contingency (i.e. a percentage of what you win) at such a low amount, and it would make no sense for you to pay a lawyer out of pocket for such a small amount either. With hourly rates for many attorneys closing in on $1,000, you’d end up paying out more than you lost. Most of us cannot afford to spend thousands to pursue a case on principle.

Even if you could do it pro se (i.e. on your own), your time is probably more valuable than that $100. So if individual suits were the only options, most people would never sue, would recover nothing, and the company would not be held accountable, even for their $100m in wrongdoing.

This is where the class action mechanic comes in. $100 might not be much to sue over, but if you can aggregate the claims, $100m certainly is. That’s what a class action allows you to do.

Let’s say that happens. Someone starts a class action. Most of them settle. It won’t settle for $100m because why settle for maximum damages? That’s not a settlement – a settlement requires compromise. Defendant needs to weigh the risk of being faced with a $100m judgment, and plaintiffs need to consider ending up with $0. Let’s say it settles for $50m. The lawyers might get $10m. Cut out the costs of notifying class members of the settlement, and you’re down to $35m or so for the 1 million class members. Each class member gets $35.

This is where the discussion really begins. Why should the lawyers get $10m and each class member get $35? But when you compare this way, you’re comparing what lawyers received for representing 1 million people with what only one of those people received. It’s not the appropriate comparison.

Instead, it is more appropriate to look at one of two different measurements.

First, how much did the lawyers receive relative to the value they got for the class as a whole? Here the lawyers received $10m and the class got $35m. Much more reasonable.

Second, and what I prefer, is that the lawyers got paid $10m for representing 1m people. Each person paid $10 for a lawyer. Not only is that the best bargain you’ll ever find when hiring a lawyer, but in this scenario, each class member tripled their money.

This is a long winded way of saying that while the class action mechanic isn’t perfect, and some lawyers certainly do abuse it, this narrative that it’s just about lawyers is part of the big corporation spin to try and gut consumer protections. Class actions are one of the most valuable tools consumers have to fight back against abuse by corporations.

This is why arbitration clauses with class action waivers are so dangerous. Many companies are now putting arbitration clauses and class action waivers (i.e. you cannot sue in court and you cannot sue as part of a class action) in their terms and conditions, and, due to recent Supreme Court opinions, courts are enforcing these terms. In the above example, this means that if you and 999,999 were defrauded out of $100, you could not aggregate those claims. You would have to sue alone over your $100. As explained, this just won’t happen.

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